Frequently Asked Questions
-
As products are made by-hand and dependent on material availability, restocks will happen on a monthly basis. Exact dates/times can be found on Instagram @coastalgems_co
All one-of-a-kind pieces will not be restocked, but similar designs may become available.
To track new styles being launched, follow @coastalgems_co on Instagram.
-
Orders containing one-of-a-kind items ship within 5-7 business days.
If you ordered an item that is made-to-order (this can be found in the product’s description), orders will ship within 2 weeks from placement date.
These items are handcrafted in small batches with care and focus, so order fulfillment depends on demand.
-
Shipping is offered within all U.S. territories.
Shipping is calculated by USPS based on the following dimensions: 6”x3”x4”
Items are shipped in protective custom packaging.
-
Yes! Custom orders are gladly accepted.
To submit a custom request, email shelbyfazz@gmail.com the following information:
Pictures of your material (abalone, shells, seaglass, beach-finds).
What are you hoping to have made? (necklace, ring, earrings, or bracelet)
When do you need it by?
Disclaimer: Custom orders will take 3-5 weeks to create. Shipping will take an additional 4-5 business days.
-
If you have concerns regarding your order, please fill out the contact form on the home page. This is the best way to contact the owner. Otherwise, you can message on instagram @coastalgems_co
-
The only maker and sole business owner is Shelby Fazzolare. Please see the about tab to explore more about the artist :)
-
All items are priced based on a series of factors including time spent to make the item and material expenses.
Items made with precious metals (ex: Sterling Silver) are priced based on current market prices.
-
Returns are accepted. Fill out the return request form below.
Returns are only accepted within 30-days of order placement.
Items worn or damaged are not eligible for return.